Client Relationship Building: 5 Easy Habits That Make Selling Easier
A client rings on a Tuesday about a flat she saw in February. Her name shows on the screen and nothing else. By the time you place her, she has…
The Psychology of Remembering: Why Recall Builds Trust on a Call
In 1995, three researchers ran an experiment in a shop. A salesperson greeted customers who had visited before. With some of them, the salesperson remembered their name out loud. For…